Privacy Policy

Introduction

lucidnetworkium Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our corporate financial reporting automation tools and services, and visit our website at lucidnetworkium.pro.

Data Controller Information

lucidnetworkium Ltd is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are registered in Cyprus with company registration number HE468297 and our registered office is located at Spyrou Kyprianou Street 87, Paphos, 8077, Cyprus.

Data We Collect

We collect various types of information in connection with the services we provide. The data we collect includes:

• Personal Information: Name, email address, phone number, company name, job title, and other contact details you provide when contacting us or using our services.
• Technical Data: IP address, browser type, device information, operating system, and website usage data collected through cookies and similar technologies.
• Financial Data: When using our services, we may process financial information and reporting data as necessary to provide our automation tools.
• Communication Data: Records of your communications with us, including emails, support tickets, and phone calls.

How We Use Your Information

We use your personal data for the following purposes based on legitimate interests, contractual necessity, and legal obligations:

• To provide and maintain our financial reporting automation services
• To communicate with you about our services, respond to enquiries, and provide customer support
• To process payments and manage billing for our services
• To improve our website and services through analytics and user feedback
• To comply with legal and regulatory obligations
• To protect our legitimate business interests and legal rights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our contractual obligations when providing services to you
• Legitimate Interests: For business operations, improving our services, and direct marketing
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have given specific consent for certain processing activities

Data Sharing and Disclosure

We may share your personal data with:

• Service providers and contractors who assist us in delivering our services
• Legal and regulatory authorities when required by law
• Professional advisers including lawyers, accountants, and auditors
• Third parties in connection with business transfers or acquisitions

We do not sell your personal data to third parties for marketing purposes.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Financial and business records may be retained for up to 7 years as required by applicable laws. Website analytics data is typically retained for 26 months.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

• Email: privacy@lucidnetworkium.pro
• Phone: +357 26126280
• Post: lucidnetworkium Ltd, Spyrou Kyprianou Street 87, Paphos, 8077, Cyprus

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated. In Cyprus, this is the Commissioner for Personal Data Protection. You may also contact the supervisory authority in your country of residence within the EU.